FAQ

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Terms of Service for Crangame
Dated 4-11-2024

Summary

We ask you to carefully review the terms of service below to understand important information and legal conditions that apply to the use of the service
“Crangame”
The terms of service below constitute an agreement between you and Crangame (which also means “Crangame”, or “We” or “Us” as may be referred to in these terms). This agreement governs your use of the service and the use of the service by other “users”. Our service is also governed by our privacy policy.
We may change these terms of service at any time, and if there is any amendment, we will notify you in advance before the changes take effect.
You cannot use our service if you are under 18 years old. This service is for personal use only.
You cannot post inappropriate content on the system or send inappropriate messages through our service, including any information that you are not legally authorized to publish and any messages that violate the law.
We may terminate or change our service at any time without prior notice or liability to you.
Conditions of service

The terms of service for Crangame constitute a contractual agreement for the use of our service between you and Crangame. These terms of service also include the Crangame privacy policy.

Our service is to provide users with a game that remotely controls an automatic grabbing device or "claw" via your communication device's screen or computer. The control device may be located at our premises or elsewhere. If you play and win the game, you will receive a prize as determined for each machine. We will arrange to send the prize to the address you registered, though there may be fees, duties, or other charges as specified in the service, depending on the case.

You acknowledge that these terms of use are merely an agreement between us and you, and not with the use or access of any mobile application you download (such as Apple Inc. or Google Inc.). We, as the service provider, are solely responsible for the service and content you access on our website or application, except where otherwise specified in these terms of service. If you have an Apple device and our terms of service are less restrictive or contradict the terms of service for that device, you agree to adhere to and comply with our terms of service.

You agree and accept to comply with these terms of service, including future changes.

Please read the terms of service carefully before using our service. If you have logged in and used our service, it will be considered that (1) You have read, understood, and agree to be bound by these terms of service, (2) You are at least 18 years old. If you do not agree to these terms of service, please do not use our service.

You understand and agree that we may modify these terms of service at our sole discretion without your consent, and the amendment will take effect immediately when the amended terms of service are posted. You fully understand and agree to this condition. Changes to the terms of service will be announced by posting on the website or within our service application, or possibly posted on the Apple App Store, Google Play Store, and other mobile application download platforms we provide. You are responsible for reviewing these terms of service every time you use our service. Your continued use of our service after we have posted the changes indicates your agreement and acceptance of the amended terms of service.

We reserve the rights to other information contained in our service that is not explicitly mentioned in these terms of service.

Use of Service, and we grant you the right to access our service under the terms and conditions specified in these terms of service, including the agreement that you will not take any action or proceed with any of the following through our system or service:
Modify or alter any part of our system or service
Rent, lease, sell, transfer, assign rights to access the service, or any content in the service or any part of our service
Use our service, in whole or in part, for commercial purposes, including but not limited to, facilitating communications or advertising or soliciting or inviting others to use the service (whether within or outside our service system)
Interfere with or disrupt our service, or attempt to circumvent security systems protecting information in our service
Use our service for illegal purposes
Defame, stalk, bully, intimidate, harass, or take any action to disclose personal information about others, including any information that could be used to track, contact, or impersonate that person
Impersonate any individual or entity, or intentionally provide incorrect personal information, or falsely express affiliation with any individual or entity in a way that causes harm to that individual or entity
Create an Crangame account and use our service with the help of any program, including any act that constitutes a cybercrime that could harm us or any other person
Registration and Payment

If you register an Crangame account using your social network account, you will be responsible for maintaining the confidentiality or disclosure of information and authorizing access to your social network account. We are not liable for any damage to the confidentiality or any personal information, whether that information was disclosed or authorized by your intent or your negligence. We will not be liable for any damages caused by the failure to maintain the confidentiality of your information, whether we know or may know of such access or use of your information or not. If there is a change in the information you use to register with us, you should notify and update your profile information accordingly.

The submission of your payment information will be subject to the terms of service and privacy policy of the payment gateway provider. We have no responsibility and will not be liable for any problems related to your payment information.

We recommend that you have only one account for using our service. If we investigate and find that you have more than one user account, all your user accounts may be canceled by us without prior notice, and any rewards or points in those user accounts may also be forfeited.

Account Cancellation

We may terminate the service and suspend your account if we find that you have committed copyright infringement or intellectual property violations. We reserve the right to cancel user accounts at any time at our discretion.

If your user account is suspended or canceled, you may lose all information associated with that user account, including points or virtual currencies or other virtual goods, as well as the right to receive rewards in that user account. You have no right to claim a refund or make any claims, and we have the right not to disclose any information you request or make any compensation, remedy, or corrections to you. We also reserve the right not to retain your user account information or allow access to such information to anyone.

Users under the age limit

Crangame is not intended to provide services to children or youth under the age of 18, and we do not recommend that individuals under the age limit visit or use our service. By clicking accept or accessing our service, you represent yourself as being 18 years of age or older.

You agree to take full responsibility for supervising and monitoring your children and to prevent youth under the age of 18 from accessing our service through your user account, including the responsibility for payment using your credit card or other payment information.

Third-Party Services

Our service may contain links to login windows and connections to other service providers' websites or applications, including Facebook and Mobile phones. These services of other service providers are provided for your convenience only, and we are not responsible for the content or information of other service providers. Accessing third-party services or other service providers may require you to accept additional terms from them, and we are not responsible for reviewing or guaranteeing any third-party service. By agreeing to use their services, you do so at your own risk, particularly because accessing other service providers or third parties may result in your personally identifiable information being publicly disclosed. We recommend that you thoroughly understand the terms of service, privacy policies, or conditions of other service providers or third parties before accessing their services.

We allow you to access our service through third-party services such as Facebook and Mobile phones. By using such channels, you authorize Crangame and our affiliates to access your user account information on those third-party platforms (including profile information, friends, and privacy settings). Similarly, those third parties or other service providers may access your user account information in our service system.

Intellectual Property

Except for the content, text, or information that users input into the system (as defined below), the content, text, and information on our service system, including but not limited to text, designs, graphics, logos, screen displays, icons, buttons, images, photos, audio clips, video clips, digital downloads, data compilations, software, and any intellectual property rights related thereto, including patents, copyrights, trademarks, service marks, trade names, database rights, domain names, applications, or others, all the aforementioned rights, ownership rights, and trade secrets are the sole property of Crangame. This may include registered and unregistered trademarks as well.

Costs

If there are costs associated with using our service, you agree to pay those costs, and you agree and acknowledge that we have the right to charge your account through Apple App Store, Google Play Store, or other application platforms for any fees incurred from your use of our service.

If any part of our service is free, that service may have additional costs for further upgrades, including purchasing virtual currency and virtual goods (as defined below). You can prevent automatic purchases or upgrades by adjusting the settings on your device.

Mobile devices may remain logged into our service system for some time after you download the application or access the service and do not log out, or after you purchase virtual goods or virtual currency via your mobile device. This could allow the user (including children or youth under the age limit) to access and use the service, purchase goods, virtual currency, or upgrade services unintentionally. This mobile device software function is beyond our control. You can change this function via the "User Profile" menu on your device.

The price or cost of accessing our service as stated is exclusive of taxes and international currency exchange rates unless otherwise specified. You may still incur costs from using certain parts of our service even if that service is free (e.g., internet usage charges, SMS charges, etc.). You are solely responsible for paying any taxes or other costs associated with your use of the service.

We may suspend or cancel your account and/or payment and suspend or cancel the shipment of pending rewards if there is a chargeback from your credit card company, an unusual notification from the payment gateway provider, or if we find that those transactions resulted from illegal activities.

The amount paid for the use of the service or to purchase virtual currency or virtual goods cannot be refunded as real money except to the extent required by law or expressly stated in these terms of service. If we determine that points, Crangame points, or virtual currency or other virtual goods were not correctly credited to your account or were lost due to a system error, we will credit the points, Crangame points, or virtual currency or other virtual goods back to you, but no refunds will be issued as real money under any circumstances.

Posting User Content

"User Content" refers to content, text, or information that users create and post to our service system. You, the user, warrant and represent that you own the content you post on our service or have the legal right to post such content. You are solely responsible for your user content. You agree that Crangame will not be responsible for any user content, including any liability to you regarding the actions of other users.

Crangame has no interest in your user content. You can delete your user content from our service system or cancel your account, but please understand and acknowledge that we may retain copies of your user content on our servers and backup copies of the user content you posted.

We have the right to modify, block, or delete user content that we determine to be in violation of these terms of service. We may modify, block, or delete user content at any time for any reason.

Video clips that record the operation of the grabbing device or "claw" are the property of Crangame. Controlling the remote to operate the grabbing device or "claw" does not constitute ownership of such videos.

Copyright

We have no obligation or responsibility to accept, reject, display, monitor, edit, or delete any user content on our service page, but we reserve the right to use our discretion from time to time to take any of the above actions without prior notice. Nonetheless, we will not be responsible for any damages resulting from copyright infringement, trademark infringement, or any other proprietary rights violation in any user content entered into our system on our service page. However, if you believe that any user content violates your intellectual property rights or copyright, you can contact us at the email address below with the following details:

Description of the copyrighted work you claim has been infringed
Description of the content you claim is infringing
Your address (including country), phone number, and email address
A statement that you have the legal right to dispute that the user content is not properly authorized by the copyright owner or the authorized representative
Proof that you are the copyright owner or have the legal authority to act on behalf of the copyright owner
The electronic signature or real signature of the person authorized to act on behalf of the copyright owner
You should send the notification to [email protected]

Once we receive the request with the above documents, we will try to verify the accuracy and will take action to remove the infringing user content from our service system. However, the removed user content may be restored to our service page if it is found not to be as claimed.

Receiving Rewards

We, Crangame, reserve the right to disclaim any warranties on the prizes you may receive from winning the game. We have no responsibility for defects or damage to the prize, except for the responsibility of shipping the prize to the address you provided. Please understand and acknowledge that we are not the seller of the prizes and will not be responsible for the prizes, including liability for any defective products. In case of damage or defects in the prize, you must contact the manufacturer of the prize directly for any claims or requests for exchanges.

For shipping fees or costs, we will ship the prize to the address you specified within the service area indicated in our service. Once the prize has been delivered to the shipping provider, we will not be responsible for any loss, damage, or missing items. You will need to request assistance or track the shipping status or make any claims directly with the shipping provider. The shipment will not be insured in any way. If the shipment is outside Thailand, you will be responsible for customs clearance in your country, including import duties, sales taxes, VAT, or any other costs associated with receiving the prize on your own.

If the prize we shipped is returned because there is no recipient or because the address you registered with us is incorrect, we may contact you again to attempt a reshipment. If we are unable to contact you, we reserve the right to immediately suspend the prize shipment.

If a user who does not comply with these terms of service or our privacy policy, we reserve the right to suspend any prize shipment. If you do not provide the shipping address for the prize and do not notify us of the shipping address within the time we specify (notified on our service page), you agree to waive the right to receive that prize.

Virtual Currency, Crangame Points, and Virtual Goods

Our service includes "virtual currency," consisting of "Crangame Points," coins, points, or similar items, which you may receive from using the service or purchase with real money, and includes "virtual goods" such as in-game items, points, points, or any assistance related to our service that you may receive from using the service or purchase with real money.

Please understand and agree that we have the sole right to manage, control, modify, or limit virtual currency and/or virtual goods, including setting the price for purchases. We reserve the right to be liable to you or any other person for taking such actions. You have no ownership or interest in or towards any virtual goods or virtual currency, except for the virtual currency and/or virtual goods that you have already received or purchased.

Please understand and acknowledge that Crangame Points or virtual currency may be subject to an expiration period for use, as we may specify in the service, and the transfer of virtual currency and/or virtual goods within our system is prohibited, except where expressly authorized on our service page. However, you cannot sell, exchange, or transfer virtual currency and/or virtual goods to other users.

You agree that if you breach or violate these terms of service, your account or our service may be canceled for any reason, which may include stopping service for all virtual currency and virtual goods as well. We reserve the right to suspend and forfeit all your virtual currency and virtual goods without prior notice to you of the conditions or reasons. We will not be liable to you for such forfeiture or suspension.

Additionally, if you do not use your virtual currency for twenty-four (24) months or more, your account and your virtual currency may be canceled due to inactivity.

The term "purchase" in these terms of service means paying the price to obtain the right to use virtual currency or virtual goods in our service system only. It does not mean that you will receive ownership or title to any virtual currency or virtual goods in our system in any way.

Changes, Suspension, or Cancellation of Service

We reserve the right to add, change, suspend, or discontinue any part of or all of our services without prior notice. You understand and agree that we may modify our service, which includes changes to terms and conditions and amendments to various parts of the service, without prior notice to you.

You agree that we may temporarily suspend our service without prior notice, and during that time, you may not be able to access our service. This includes regular maintenance of our system or in case of an emergency.

Our service will continue until you, the user, cancel by deleting the user account, or we suspend the service. Once our service is canceled, all rights in your system under these terms of service will automatically terminate immediately without prior notice to us. If you violate any of the terms specified in these terms of service, we have the right to immediately suspend or terminate any service to you, including deleting your user account.

If your service is suspended and your user account is deleted, all information, including virtual currency and/or virtual goods in your user account, will not be refunded as real money, and we disclaim any liability resulting from the termination of the service with you in all cases. Additionally, we reserve the right to delete user account information and deny access to your account in any other way.

No Warranty

You acknowledge and agree that your access to our service is at your own volition, and you agree to accept the risks that may arise from using our service, including accepting the possibility of errors in our entire service system without any warranties. You understand and agree that we have the right to disclaim any warranties for all services, including the satisfaction of using our service and the prizes you receive. We, Crangame, provide services based on the law for entertainment purposes and do not infringe on the rights of third parties. We cannot guarantee that our service servers or any emails we send to you are free from viruses or other malware, and we cannot guarantee that our service, both in terms of content and functionality in our service system, will fully meet your needs and satisfaction. We cannot guarantee that your use of our system will be uninterrupted or error-free.

Please thoroughly understand and acknowledge that we do not guarantee or take responsibility for (1) user content or (2) any products or services advertised or offered by third parties through our service system (3) the rewards you receive

Our Limitation of Liability

Within the extent permitted by law, please understand and agree that in any case, we, Crangame, including our affiliates, officers, directors, employees, or agents, disclaim any liability for any loss or damage, whether directly or indirectly related to any part of our service, as follows:

(1) The service; (2) Any content in the system; (3) The performance of using our system; (4) Rewards; (5) Any of our actions as an administrator, including inspecting or investigating the use of the service by you or others; (6) Any actions related to our copyrighted or intellectual property works; (7) Any breach or violation of our security system.

You fully understand and acknowledge that we will not be responsible for user content or illegal acts committed by third parties, as well as any damage resulting from those acts committed against you.

You agree that even if you suffer damage, loss, or infringement of any rights resulting from your use of our service, regardless of the case, and even if that damage can or cannot be remedied, you do not have the right to demand that we stop the service or halt the development of the service system, advertising, or administration of our service. You voluntarily agree to waive any claims against us resulting from the damage that occurred.

Indemnification

Please understand and acknowledge that if any of your actions, whether by inputting information into the system or posting user information on our service page, violates our rights or the rights of third parties or causes damage to us or third parties, you will be solely responsible for the damages incurred, including costs and legal proceedings that arise, regardless of whether the damage results from or is related to (1) Your use of the service (2) Your violation of these terms of service or our privacy policy or any other terms (3) The damage caused to third parties by your user content. This provision will remain in effect even if the service is canceled or the user account is deleted.

Feedback and Suggestions

Please understand and accept that any feedback or suggestions you may send to us may not be responded to or followed in all cases. We are free to choose to consider your feedback or suggestions at our discretion for any purpose, not limited to the development and marketing of our service only. However, no obligations, liabilities, or compensation will be given to you.

Communication Channels

You fully understand and agree that we may send you emails to inform you of promotions or upcoming offers or changes in our service. If you need more information or wish to send any feedback about our service, you can contact us at [email protected]

Disputes

Under these terms of service, "Dispute" means any dispute, claim, demand, action, or controversy between you and us, whether related to the service system, rewards, or compliance with these terms of service, whether intentional or negligent. However, this does not include services of other providers or third parties that you may use, such as Apple App Store, Google Play Store, Facebook, or payment gateway providers.

You agree and accept that if a dispute arises, you have the right to file a notice or claim within one (1) year from the date the dispute occurred.

Partial Invalidity

If any part of these terms of service is deemed unenforceable or contrary to the law, it shall be void only for that part that is unenforceable or contrary to the law, and the remaining terms shall remain in effect between the parties.

Waiver

Please understand and acknowledge that any delay or failure to enforce these terms of service by us, whether at any time or several times, does not constitute a waiver of any right to enforce these terms of service.

Complete Agreement

These terms of service, and the privacy policy, including other information announcements we post on our service page, constitute the complete agreement between you and us and are to be considered as the final terms of service.

Privacy Policy

Crangame FAQs
User Account How can I access the service? You can register and use the service through two channels: Facebook and Mobile phone on your device. However, accounts registered through different channels will be considered separate accounts, even if they share the same email address. How many personal accounts can I have? We recommend that users have one personal account per person. However, you can share or use your account with others, such as family members. But please remember that payments cannot be separated by individuals. Additionally, if we detect multiple accounts with malicious intent or that we deem inappropriate, we may reserve the right to reclaim rewards, virtual points, or even suspend your account as deemed appropriate. How do I access Crangame on a new device? After registering for Crangame through either Facebook or Mobile phone, you can always log in to your existing account using the same method you registered with. Playing Will using a VPN make it easier to play? It depends on your connection, which may affect how smoothly you can play. However, please remember that we do not recommend using external connections, and we reserve the right to not be responsible for any actions taken by the user themselves. I've heard that the machines are rigged. We advise you not to believe information that does not have a clear source. Some machines have different types of challenges or random chances that cannot be predetermined. We confirm that all machines have been tested to ensure that they can be won. However, sometimes, abnormal events may occur, causing the machine to malfunction. If you notice any abnormalities, you can press [Report] in the application to notify us for immediate investigation and refund as appropriate. In the end, there may be situations where the machine is in a state where it is impossible to win, and you can still report the problem to us directly. However, it will be at our discretion to determine whether the machine can continue to be played or not. The machine was turned off during the game. Normally, the machine will be turned off when the last prize in the machine is gone. However, if you encounter such an event while there are still prizes, you can press [Report] to notify us immediately. What is a Point? A Point is a score obtained from exchanging dolls back into the system. Each doll will have its own Point displayed. You can collect Points to exchange for various rewards in the Point Exchange page. Various Machines Crangame is a perfect combination of many apps into our one app. Our app includes a wide variety of machines, such as standard doll cabinets, rotating plate doll cabinets, large doll cabinets, and Japanese-style two-legged UFO catchers. Players can access a wide range of claw machines all in one app without having to waste time entering and exiting other apps. Can I grab the prizes displayed in the cabinet? In some types of machines, such as the UFO catchers, prizes may be displayed for show only and cannot be given as prizes. I encountered connection issues while playing. We recommend using a highly stable connection. Unstable Wi-Fi or 3G/4G LTE signals may affect gameplay. We are always trying to resolve these issues to provide the smoothest experience for all players. However, in some cases, this may happen due to the limitations of data transmission beyond our control. The prize got stuck in the claw. If the prize is stuck in the claw, we will determine whether you are the winner without requiring you to play further by pressing [Report] to allow us to check your play history. Please remember that even if you continue to play after someone else has left the prize stuck in the claw before you, the previous player will always have the right to be the winner, and your round of play will be considered void. I didn't receive the prize even though I won. If you encounter this issue, you can press [Report] from the machine you played on immediately. It is possible that the prize was not detected by the sensor or the sensor malfunctioned. If the prize was won and there was an actual issue, we will resolve it as appropriate at our discretion. I received a notification that I won, even though I didn't meet the conditions. To win, you must meet the conditions. If you won due to a technical error, please press [Report] to notify us immediately. Remember that any subsequent play will be considered void. Disconnected while waiting in the queue. Sometimes, if you leave the application open for a long time or use a large amount of data, this may occur. If you encounter this problem, we recommend restarting the application and trying again. The claw moved/malfunctioned abnormally. For UFO catchers, you must press the [Play] button only once per move. If you accidentally press it more than once for any reason, the claw will move according to your presses, and we cannot be responsible for it. Therefore, always be careful not to accidentally press it twice or release the [Play] button until you have reached the position you aimed for. The prize did not drop completely. To win, you must successfully grab the prize according to the specified conditions. However, sometimes the prize may not drop completely. If you encounter this issue, please press [Report], and we will determine whether the case is considered a win or not. Adding Funds I want to request a refund for the funds I added. We reserve the right to absolutely deny any refunds for transactions made into the Crangame application. I didn't receive the COIN even though the money was deducted. Sometimes adding funds may have system delays, causing you to receive COIN late. If you find that you have waited a while and still haven't received COIN, please contact our team directly. Prizes Can I transfer the prize to someone else? The prize you receive will be tied to your account and will only be shipped to the physical address in your account. You cannot transfer the prize rights to another account. Similarly, you cannot send the prize to an address other than the one in your account. The machine's internal equipment dropped into the prize slot. Since these items are our property, we cannot give them to you... We apologize for the inconvenience. Can I suggest a prize to be added to the game? We greatly appreciate your support and suggestions for the prizes you are interested in. We are also delighted to find rewards that everyone loves. However, we may not be able to fulfill your request every time due to procurement or licensing limitations from the importer. Will this prize be available again? Some prizes may be rare or discontinued items, so we cannot guarantee whether they will be available again. Therefore, always remember that each prize may only be available once. Can I buy the prize with cash instead? No, the prizes are exclusively available for play in the machines, and we do not sell them at any special price other than as a reward in the machines as specified. Can I exchange the prize I won for something else? We cannot accommodate that. If you want a specific prize, please win it in the machine that has that prize only. I won a prize, how will it be shipped? Once you have grabbed a prize and wish to have it shipped, you can proceed by going to [Prizes] from the main screen and tapping [Request Shipment]. The handling fee details will be displayed, and you can select the prize you want to be shipped and follow the steps to choose the address and confirm the transaction. How long will the prize I won last? The prize you receive will have a validity of 14 days. After this period, it will be automatically converted into Points. What should I do if the prize arrives damaged? If you find any damage or defect in the prize you received, we assure you that we inspect every prize before shipping to ensure it is complete and flawless. Therefore, the damage may have occurred during shipping, which is beyond our control. Shipping Is there a shipping fee? The shipping fee is 70 baht, and you can ship as many dolls as you want. How long does it take to ship? We are a service provider in Thailand and operate in Thailand, so we can guarantee that you will receive fast shipping from private courier services in the country. Generally, you will receive the prize within 2 - 5 business days. Others How can I contact support? In addition to [Report] within the application, you can also contact us via www.Facebook.com/crangame/ or send an email to [email protected]